We're looking for a confident and personable individual to join the team at The Golden Hinde, supporting daily visitor operations with a strong focus on customer engagement and retail performance.

This is a customer-facing role based across the ship's admissions gate and onboard shop. You will welcome visitors, manage ticket sales, and create a positive first impression. Within the ship's hold, you will take ownership of retail-ensuring products feel like discoveries and maximising sales through active engagement and upselling.

The ideal candidate will be comfortable initiating conversations, reading visitor needs, and confidently recommending products to enhance their experience. While an interest in heritage is beneficial, the key focus is the ability to connect with people and deliver excellent service that drives revenue.

This is a new role, initially offered on a fixed-term basis until December 2026, with strong potential to evolve beyond this period if successful. It is well suited to someone looking to begin a career in the museum and heritage sector, gaining hands-on experience in a unique environment. There may be opportunities to support tour delivery, though this is not a core requirement.

Shifts follow a 4-week rota:

- Week 1: Thursday & Friday
- Weeks 2-4: Saturday & Sunday

Typical hours are 10:00-18:00, with 15 hours per week guaranteed. Additional hours and overtime may be available.

Please note The Golden Hinde is a historic vessel. The role involves uneven surfaces, ladders, and confined spaces, with conditions varying depending on weather. A reasonable level of physical fitness is required.

Salary: £14.80 per hour

The Golden Hinde is an equal opportunities employer and welcomes applications from all sections of the community.