Provide an exceptional customer experience for all BAC visitors by offering a warm, proactive welcome to everyone entering the building;

Check and scan tickets efficiently and accurately, and confidently direct audiences and visitors throughout their journey with us;

Maintain the presentation, cleanliness and readiness of all public facing spaces, including auditoriums, caf areas and event spaces, throughout each shift;

Contribute to a safe and secure environment at all times, working closely with Operations Management to ensure hazards are identified, reported and managed appropriately;

Support building evacuations and with any emergency procedures when required by calmly and safely directing patrons and visitors;

Work confidently as part of a team, supporting other trained roles during a shift as needed to ensure smooth operation;

Share customer feedback, issues or observations with relevant managers in a timely and professional manner.