Deputy Experience Manager
Theatr Clwyd Closing date: Sun, 16 Aug 2026
- Part time
- £25k-£30k
- Apply now
Tue, 09 Jun 2026 "> published -
Job Summary
Job Description
This is an exciting opportunity for someone who thrives in a fast-paced environment and loves creating memorable Guest experiences. From overseeing performances and screenings to supporting the Experience team and ensuring the building runs safely and smoothly, you'll play a key role at the heart of our organisation.
If you're hands-on, organised, approachable and passionate about hospitality, teamwork and delivering exceptional service, we'd love to hear from you.
This role is part time, 16 hours per week.
Apply by 23:59 on 21/06/26.
Job Requirements
Practical experience in a customer facing operational role in a cultural venue, visitor attraction, catering, retail, hotel, restaurant, bar or other hospitality environment and/or an appropriate recognised qualification.
Display a passion for working within the performing arts sector.
Experience of supervising and positively motivating and inspiring front line team members (both staff and volunteers) through excellent working practices.
Knowledge of DDA requirements, the social model of disability and working with audiences/ visitors and company members with impairments or identify as Deaf, disabled and/or neurodivergent.
Organised and effective administration skills.
Proficient IT skills.
Proven ability to communicate effectively and confidently, both orally and in writing, with diverse groups of people.
An understanding of and commitment to diversity and inclusion.
A commitment to artistic excellence.
A flexible approach to working hours to meet the needs of the service,
Job Responsibilities
General
To ensure that the Clwyd Welcome is delivered by the Experience team.
To motivate, lead by example and supervise the Experience team, including volunteers, on a daily basis by maintaining the highest standard of presentation; demonstrating a positive attitude; dealing promptly and professionally with any requests and providing excellent customer service to all.
Building Duty Management
To cover the Welcome Desk to support the Experience team in creating a welcoming environment
Monitor the Building Management System to establish the correct usage of ventilation, lighting, and energy and to check the status of fire and security systems.
Ensure end of day processes like cashing up are managed effectively and securely.
To be responsible for locking up and securing the building at the end of the final shift each day
Live Events Supervision
To regularly be present around the public spaces over the building, engaging with building users, gaining feedback, developing relationships
Useful Links
Job Overview
- Job Title: Deputy Experience Manager
- Salary: £25k-£30k (pro-rata)
- Hours: Part time
- Artform: Theatre
- Role: Customer Service
- Contract: Permanent
- Closing date: Sun, 16 Aug 2026
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Location:
| view on Google MapsNorth West
Job: Deputy Experience Manager
Job: Deputy Experience Manager
Organisation: Theatr Clwyd
Postcode: CH7 1YA
How to Apply
Please apply via our website.
- Contact name: Andy Reilly-Price
- Contact email: [email protected]
About Theatr Clwyd
Theatr Clwyd is a cultural hub, producing world-class theatre in the hills of North Wales. Since 1976 we have been serving our communities and delivering the highest quality theatre and arts experience for the people of North Wales and beyond.
Our mission is increasingly important to us in all that we do.
To make the world a happier place, one moment at a time.