Membership & Appeals Manager (FTC)

Membership & Appeals Manager (FTC)

ENO Closing date: Sun, 28 Jun 2026

Artform: Theatre
Role: Fundraising
Contract: Contract
London

Mon, 15 Jun 2026 "> published -

Job Summary

Play a key role in shaping the future of audience engagement at English National Opera.

Job Description

Contract: 18-month fixed term contract

Salary: £38,000 per annum

Hours: 35 hours per week

Location: London Coliseum

We're hiring a passionate and creative Memberships & Appeals Manager to help deepen audience loyalty and grow philanthropic support. The Membership & Appeals Manager builds meaningful relationships with audiences by creating compelling opportunities for them to engage, support, and champion our work.

This role blends strategic project work with day-to-day delivery, supporting the refresh of ENO's membership offer while helping to deliver engaging campaigns and appeals that inspire loyalty and income growth.

We'd love to hear from individuals who bring a mix of creativity, organisation, and audience-focused thinking, alongside an enthusiasm for using data and systems to enhance supporter experiences and drive impact.

Please see our recruitment pack for full details of the role.

Application deadline: 5pm, Sunday 27 June 2026

1st Interviews: w/c 13 July 2026

2nd Interviews: w/c 20 July 2026

Reasonable adjustments: If you require any reasonable adjustments for the application or interview process, please contact [email protected]

English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.

Job Requirements

A strong commitment to delivering outstanding customer/member experience

Strong organisational skills with the ability to manage multiple priorities and deadlines

Excellent written communication skills, with strong attention to detail and the ability to produce engaging and accurate copy

Strong interpersonal skills, with the ability to build relationships across teams and with members

Analytical skills with the ability to interpret data, track performance, and inform decision-making

Creative thinking in developing member experiences, campaigns, and content

Passion for opera, theatre, or the performing arts

Willingness to work occasional evenings and weekends to support events

Job Overview

  • Job Title: Membership & Appeals Manager (FTC)
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Theatre
  • Role: Fundraising
  • Contract: Contract
  • Closing date: Sun, 28 Jun 2026
  • Location:
    London

How to Apply

Application deadline: 5pm, Sunday 28 June 2026

Please apply via our careers site.