Box Office Manager

Box Office Manager

The Other Palace Closing date: Tue, 30 Jun 2026

Artform: Theatre
Role: Customer Service
Contract: Permanent
London
  • Full time
  • £30k-£40k

Tue, 16 Jun 2026 "> published -

Job Summary

The Other Palace is looking for a motivated and enthusiastic Box Office Manager to manage the day-to-day running of the Box Office, monitor sales targets, and drive ticket sales across both our Main House and Studio Theatre spaces.

Job Description

The role will work closely with our Marketing Manager and external ticketing agents to maximise ticket sales, while collaborating with the Technical and Front of House teams to ensure the seamless delivery of performances, hires, events, and the day-to-day operation of the venue.

In our beautiful venue, the Box Office desk also functions as Stage Door, so the box office team are the first point of contact and welcoming face for artists, audiences, staff alike!

Job Requirements

Requirements include:

Demonstrable experience of working as a box office manager in a busy ticket sales outlet in a London arts environment.

Good working knowledge of computerised ticketing systems and the ability to extract data from the customer records management database (CRM), including demonstrable knowledge of administration of system users, till allocation and fault-finding.

Excellent communication skills and a good telephone manner.

Up to date knowledge of GDPR requirements.

Excellent tact and skill in dealing with the public with experience of handling complaints and enquiries.

Experience of working with ticketing agents within London.

Experience of liaison and relationship management with external producers, marketing and PR companies.

Have knowledge of Health and Safety requirements relating to the Box Office setting, including experience of training the team in Fire Evacuation procedures.

Willingness to work evenings, weekends and public holidays a

Job Responsibilities

The key elements of the role include:

Managing the effective day-to-day operation of the box office department, ensuring that all staff have up to date information and are fully briefed on every performance activity within the building.

To develop high proficiency with our Spektrix ticketing software: providing a ticket sales service, producing reports, and accurately capturing customer data.

To undertake the daily and weekly financial procedures, ensuring accurate and timely reporting and suitable investigation of discrepancies in line with company procedure.

To always ensure first-class customer service, motivating the sales advisor team to commit fully to consistent service standards and to promote the selling of tickets and ancillary sales to customers.

Maximising ticket sales through our Box Office and external ticketing partners by analysing sales trends, monitoring dynamic pricing, optimising yield, and driving occupancy with a focus on selling every seat.

Useful Links

Job Overview

  • Job Title: Box Office Manager
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Tue, 30 Jun 2026
  • Location:
    London
    | view on Google Maps

Job: Box Office Manager

Job: Box Office Manager

Organisation: The Other Palace

Postcode: SW1E 5JA

How to Apply

To apply please send your up-to-date CV and a cover letter outlining why you are suitable for the role by email to [email protected]. Please include your current notice period (if any) and when you would be available to start.

Please note the deadline for applications is 5pm, Tuesday 30 June 2026.

We are looking for candidates to start as soon as possible. Interviews may commence during the recruitment period, so interested candidates are advised to apply early.

Please see https://theotherpalace.co.uk/careers/ for a full job description.