As Student Support Manager for the South and East you will take operational responsibility for the delivery of student support services across your campuses (Brighton, London & Essex), ensuring a consistent, high-quality experience for students. With a focus on wellbeing and pastoral care, the role centres on the effective coordination of support for a wide range of student needs, including mental and physical health, safeguarding, and complex cases.

Working closely with the Associate Director of Student Support and colleagues across the University, you will ensure local delivery aligns with institutional frameworks, systems, and standards. This includes embedding a consistent, digitally enabled approach to case management and support, while maintaining a strong understanding of the student experience at campus level.

What You'll Do:

Lead the day-to-day delivery of student support services, ensuring consistent and effective provision across the campus
Oversee the coordination and management of student wellbeing, safeguarding, and complex cases, ensuring appropriate escalation and follow-up
Act as Designated Safeguarding Lead, managing risk, referrals, and external agency engagement in line with statutory requirements
Ensure services operate in line with University policies, governance frameworks, and regulatory expectations
Manage and develop a team of Student Support Advisors, providing supervision, guidance, and support on complex or high-risk cases
Promote a positive and inclusive wellbeing culture, raising awareness of available support and encouraging student engagement
Work closely with internal teams including Admissions, Learning Support, and Compliance to ensure joined-up support for students
Oversee the effective use of case management systems, supporting a consistent and auditable approach to student support
Lead on key student processes, including mitigating circumstances, withdrawals, and fitness to study cases