Visitor experience and operations coordinator

Visitor experience and operations coordinator

Brunel Museum Closing date: Tue, 21 Jul 2026

Artform: Museums
Role: Customer Service
Contract: Contract
London

Fri, 19 Jun 2026 "> published -

Job Summary

The Visitor Experience & Operations Coordinator plays a key role in ensuring the smooth day-to-day operation of the Brunel Museum. The postholder will act as Duty Manager during public opening hours.

Job Description

The Visitor Experience & Operations Coordinator plays a key role in ensuring the smooth day-to-day operation of the Brunel Museum.
The postholder will act as Duty Manager during public opening hours, coordinate visitor services, support income generation through memberships, donations and retail sales, and oversee the practical operation of the Museum site.
The role combines visitor experience, operational delivery, facilities administration and supporter engagement, helping to ensure the Museum remains welcoming, safe and financially sustainable.

Job Requirements

Skills and Experience
Experience in a customer-facing, visitor-facing or public-facing role.
Strong organisational skills and ability to manage multiple priorities.
Experience of administrative processes and maintaining accurate records.
Good IT skills, including Microsoft Office and cloud-based systems.
Good numeracy skills and experience handling financial or sales information.
Ability to work independently and use initiative to solve problems.
Excellent communication skills, both written and verbal.
Experience working collaboratively with colleagues, volunteers or external partners.

Desirable
Experience in a museum, heritage, cultural or visitor attraction setting.
Experience of retail, memberships, events, facilities administration or volunteer coordination.

Job Responsibilities

Visitor Experience
Act as Duty Manager during designated shifts.
Welcome visitors and provide a high-quality visitor experience.
Serve as a first point of contact for visitor enquiries in person, by telephone and by email.
Support volunteer Museum Ambassadors and front-of-house volunteers.
Respond to visitor feedback and identify opportunities for improvement.
Support delivery of private tours and group visits.
Work with colleagues to ensure a consistently excellent visitor experience.
Duty Management & Museum Operations
Act as Duty Manager during designated shifts.
Support front-of-house operations when required.
Provide cover for visitor services during volunteer shortages.
Assist with private tours and group visits.
Support smooth operation of the Museum during opening hours.
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Shop, Memberships & Supporter Engagement
Oversee day-to-day operation of the Museum shop.
Monitor stock levels and make recommen

Useful Links

Job Overview

  • Job Title: Visitor experience and operations coordinator
  • Salary: £25k-£30k
  • Hours: Part time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Contract
  • Closing date: Tue, 21 Jul 2026
  • Location:
    London
    | view on Google Maps

Job: Visitor experience and operations coordinator

Job: Visitor experience and operations coordinator

Organisation: Brunel Museum

Postcode: SE16 4LF

How to Apply

Please apply by email, with a CV and covering letter, by 9am Tuesday 21 July.