Ticketing & Sales Manager

We are looking for a Ticketing & Sales Manager who will lead on ticketing for the New Theatre Oxford at a venue level. They will manage the ticketing systems specifically for exemplary inventory management for the tickets we have available and for ensure that our audiences receive the best service they can.

The focus of the role is to drive ticket, membership, package and ancillary product sales across all our events while ensuring exceptional customer service. The successful candidate will motivate, train and support the team to sell and cross-sell effectively, embracing change and supporting their team to do the same. They will lead a data driven and strategic approach to maximising ticket sales and be responsible for meeting sales targets within agreed budgets. They must have excellent technological skills and a proactive approach to using technology to optimise both sales and customer experience. Exceptional organisational skills are a must to effectively manage venue ticketing across our busy programme.

You'll report to the Theatre Director and be responsible for the Deputy Ticketing & Sales Manager and a team of Casual Customer Service Hosts. In this role you must lead by example, demonstrating a pleasant and collaborative approach in your day-to-day work. This includes liaising and communicating effectively with members of the audience and with key internal stakeholders - Marketing, Revenue Management, The Hospitality Team, Ticketing Operations, Memberships - for example, as well as with external Ticketing Agents, Promoters and Producers, in order to support the shared goal of maximising sales and minimising costs.

This role is based at the New Theatre Oxford, working 40 hours per week and will include a mix of day, evening, and weekend working, and occasional bank holidays. Please note, your role may require you to work with children and vulnerable people.

Key responsibilities

Optimising Sales & Revenue