Groups & Sales Development Advisor

Job Summary

The Groups and Sales Development Advisor plays a key role in driving ticket salesand audience growth across Northamptonshire Arts Management Trust venues. Working within the Sales team, the postholder will focus on developing group bookings and generating sales through proactive customer engagement

Job Description

We're recruiting for a confident and proactive individual to join our Sales team, as we focus on growing audiences and strengthening relationships across our venues.

In this role, you'll focus on growing group bookings, building relationships, and supporting audiences to engage with a wide and varied programme of work. Alongside this, you'll handle customer enquiries and ticket sales, ensuring a high-quality, welcoming experience for every customer.

This is a varied role that combines relationship-building, customer service and sales, with the opportunity to contribute to how we reach and grow our audiences.

These roles are based across both Royal & Derngate (Northampton) and The Core at Corby. Travel between sites is a core part of the role and an essential requirement.

Job Requirements

Essential Experience:
Experience working in a sales, ticketing or customer service environment.
Experience communicating with customers in a busy or fast-paced environment.
Experience handling customer enquiries via phone, email or in person.
Experience working towards sales or performance targets.
Essential Knowledge/Qualifications:
Interest in theatre, performing arts or live events.
Understanding of the importance of accessibility and inclusive customer
service.
Awareness of the importance of accurate customer data and data protection practices.
Commitment to equality, diversity and inclusion.
Essential Skills/Abilities:
Strong communication and interpersonal skills when engaging with customers.
Confidence in promoting and selling products, services and ticket offers.
Confidence in promoting memberships, donations and other incomegenerating opportunities during customer interactions.

Full Person Specification available on our website

Job Responsibilities

Develop and grow group ticket sales across the programme, including
schools, community organisations and corporate groups.
Build and maintain relationships with group organisers to encourage repeat
attendance and increased booking volumes.
Proactively contact group organisers and previous bookers to promote
relevant productions and events and encourage repeat attendance.
Identify opportunities to maximise ticket sales through group bookings and
targeted customer engagement.
Manage group booking allocations, communications and payment schedules
in line with organisational procedures.
Support the delivery of agreed sales targets relating to group bookings and
audience development.
Process ticket bookings and sales enquiries via phone, email and counter for
productions and events across the venues for which NAMT provides Box Office services.

Full Job Description available on our website

Job Overview

Job Title: Groups & Sales Development Advisor
Salary: £25k-£30k
Hours: Full time
Artform: Theatre
Role: Customer Service
Contract: Permanent
Closing date: Thu, 02 Jul 2026
Location:

East Midlands

How to Apply

Please follow the link on our website and submit a covering letter (no more than 2 sides of A4) detailing your relevant experience, knowledge and skills for the role, along with your CV.

For further information about Royal and Derngate, The Core at Corby Cube and this Groups & Sales Development Advisor role, please see our websites.

Closing Date 02/07/2026 at 23:59

Contact name: Sophie Hinds
Contact email: [email protected]

Apply now

About Northamptonshire Arts Management Trust

Northamptonshire Arts Management Trust (NAMT) provides shared services for arts venues in the county; from strategic and managerial leadership, to show and film programming, IT, administrative, accounting and marketing support. Working together as a group of companies, NAMT partners with Royal & Derngate, Northampton (incorporating the Northampton Filmhouse) (R&D) and The Core at Corby Cube (The Core).

Find out more