IT Helpdesk Officer

Job Summary

We are currently looking for a IT Helpdesk Officer to join our Information Technology team on a full time permanent contract.

Job Description

The successful candidate will join a small but essential team that provides support to the Southbank centre IT Users covering all areas of IT. The Helpdesk is an essential part of the Operations team.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

Job Requirements

Demonstrable organisational skills with the ability to work calmly under pressure, multitask and prioritise.

Demonstrable written and verbal communication skills, including the ability to explain technical information clearly.

Demonstrable analytical and troubleshooting skills showcasing their ability to support real time fixes.

Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints.

Proficient IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools.

Job Responsibilities

Experience of working well in a team on an IT ServiceDesk or Desktop support team.

The ability to successfully manage their own IT tickets in their queue with minimal supervision.

To be responsible on keeping all users up to date with any issues that they are dealing with and to collaborate well with their team and others alike.

Assist with the maintenance, support, administration and upgrading of existing IT business systems as requested and approved by the IT Helpdesk Manager.

Help maintain the asset register of SC's IT assets throughout their life cycle from acquisition to disposal.

Job Overview

Job Title: IT Helpdesk Officer
Salary: £30k-£40k
Hours: Full time
Role: IT
Contract: Permanent
Closing date: Fri, 03 Jul 2026
Contact email: [email protected]
Location:

London

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Job: IT Helpdesk Officer

Organisation: Southbank Centre

Postcode: SE1 8XX

Contact Details

Contact email: [email protected]

Apply now

About Southbank Centre

The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

Find out more