Essential Experience
Previous experience in a receptionist, front-of-house, hospitality, visitor services, or customer-facing role.
Experience providing excellent customer service in a busy environment.
Experience carrying out administrative tasks and maintaining accurate records.
Confident using Microsoft Office and digital systems.
Awareness of health and safety good practice in public venues.

Skills & Knowledge
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Ability to manage multiple priorities while remaining calm and professional.
Ability to work independently and as part of a team.

Personal Qualities
Warm, welcoming, and approachable.
Proactive and solution focused.
Reliable and highly organised.
Positive and adaptable.
Committed to providing excellent experience for visitors, artists and colleagues.