Visitor Experience Assistant

Visitor Experience Assistant

Twist Museum London Limited Closing date: Fri, 31 Jul 2026

Role: Customer Service
Contract: Permanent
London
  • Part time
  • £20k-£25k

Mon, 22 Jun 2026 "> published -

Job Summary

Join the team at Twist Museum, one of London's most unique attractions. Combining immersive experiences, mind-bending illusions and engaging learning, Twist explores how we perceive and understand the world. We're looking for enthusiastic people to help create unforgettable visitor experiences.

Job Description

As a Visitor Experience Assistant at Twist Museum, you will play a key role in creating memorable, engaging and educational experiences for our visitors. As the public face of the museum, you will welcome guests, help them explore our exhibits, explain the science and psychology behind our illusions, and ensure every visitor receives exceptional customer service.

This is a varied and hands-on role that combines visitor engagement, admissions, retail, operational support, safety, and event delivery. You will work across different areas of the museum, helping to maintain a safe, welcoming and enjoyable environment while supporting the day-to-day operation of one of London's most unique attractions.

We're looking for enthusiastic individuals who enjoy interacting with people, are passionate about creating great experiences, and are excited by the opportunity to work in an immersive environment that combines learning, creativity and entertainment.

No two days are the same at Twist Museum. Whether you're assisting families, school groups, tourists, workshop participants or event guests, you'll help bring our mission to life by inspiring curiosity and encouraging visitors to see the world differently.

We are currently recruiting for positions on both 12-hour and 30-hour per week contracts. The rate of pay is £13.00 per hour.

Job Requirements

* Excellent communication and interpersonal skills.
* A positive, friendly and proactive attitude.
* Passion for delivering outstanding customer service.
* Ability to engage confidently with visitors of all ages and backgrounds.
* Strong organisational and time management skills.
* Good attention to detail.
* Ability to work effectively as part of a team.
* Flexible approach to working hours, including weekends and bank holidays.
* Ability to follow policies, procedures and safety requirements.
* Previous customer-facing experience in retail, hospitality, leisure, cultural attractions or similar environments is desirable but not essential.
* Eligible to work in the UK.
* Subject to satisfactory Enhanced DBS clearance where required.

Job Responsibilities

* Deliver exceptional customer service throughout the visitor journey.
* Welcome visitors and provide information about exhibits, services and facilities.
* Engage guests with exhibits and support learning and exploration.
* Respond confidently to visitor enquiries, feedback and accessibility requirements.
* Assist with visitor flow and queue management.
* Maintain high standards of cleanliness, presentation and visitor experience.
* Support the safety and security of visitors, colleagues and the museum.
* Follow emergency procedures and assist during evacuations when required.
* Promote retail and food & beverage products through recommendations and product knowledge.
* Process admissions and retail transactions using the EPOS system.
* Assist with stock management and merchandising.
* Encourage guests to share feedback and reviews.
* Support workshops, tours, school visits, events and special functions.
* Complete training and comply

Useful Links

Job Overview

  • Job Title: Visitor Experience Assistant
  • Salary: £20k-£25k (pro-rata)
  • Hours: Part time
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 31 Jul 2026
  • Location:
    London
    | view on Google Maps

Job: Visitor Experience Assistant

Job: Visitor Experience Assistant

Organisation: Twist Museum London Limited

Postcode: W1C 1DH

How to Apply

Please email your application to Celine, [email protected], by 31/07/2026 @11:59pm.