Looking for a role where you can deliver outstanding customer service every day? Enjoy speaking to a wide range of people and helping them find the perfect experience? Confident working in a fast-paced environment where no two days are the same? Motivated by sales and spotting opportunities to upsell and promote exciting events? Keen to be part of a supportive team at the heart of a world-renowned theatre company?

With an exciting season ahead of us and increased activity, we are looking for a Sales Operator (Box Office) to deliver exceptional customer service while maximising ticket sales and promoting RSC productions, memberships, and services across phone, counter, and outbound channels.

This is a full-time, permanent position based in Stratford-upon-Avon, working 37.5 hours per week, 5 days out of any 7 from Sunday to Saturday inclusive. Due to the nature of this work, you will be required to be onsite every day.

The working day is 7.5 hours and could be anytime between 8.30am to 8.30pm with the rota being produced no later than 2 weeks in advance.

Our telephone lines are open midday until 6pm, Monday to Friday and are closed on Saturdays, Sundays and Bank Holidays. The Box Office Counter remains open on Sundays. You will be required to work up to 12 Sundays a year.