Visitor Operations Manager
Royal Botanic Gardens, Kew Closing date: Sun, 12 Jul 2026
- Part time
- £40k-£50k
- Apply now
Fri, 26 Jun 2026 "> published -
Job Summary
Job Description
At a time of growing ambition and increasing visitor demand, you'll lead the day-to-day operation of one of the South East's most distinctive visitor destinations-championing a visitor-first culture and owning the end-to-end visitor journey to ensure every visit feels seamless, welcoming and memorable for a diverse range of audiences.
As the site's operational lead, you'll coordinate teams, resolve challenges in real time and ensure activity across the site lands with clarity and confidence as part of a single, joined-up operation. Bringing pace, collaboration and calm leadership, you'll deliver exceptional experiences on the ground while supporting strong commercial performance and driving continuous improvement across teams.
An Enhanced DBS Check is required for this role.
Job Requirements
You will have significant experience leading operations within a complex visitor attraction, cultural site, or multi-use destination, with a proven ability to deliver excellent visitor experiences through effective team leadership, operational management, risk control, budget oversight, and continuous service improvement.
Job Overview
- Job Title: Visitor Operations Manager
- Salary: £40k-£50k
- Hours: Part time
- Role: Catering & Hospitality
- Contract: Permanent
- Closing date: Sun, 12 Jul 2026
-
Location:
South East
How to Apply
Please submit your application by 11.59pm 12/07/2026
About Royal Botanic Gardens, Kew
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.