About the role

As a Student Support Advisor, you'll provide frontline pastoral and wellbeing support to students navigating a range of personal and practical challenges. Working within a centrally coordinated, digital-first service, you'll play a key role in ensuring students feel heard, supported and guided to the right help at the right time.

You'll manage a varied caseload, offering structured support through assessment, triage and one-to-one sessions, while working closely with colleagues across the University and external services to deliver a consistent and compassionate student experience.

What You'll Do:

Provide empathetic, trauma-informed support to students experiencing wellbeing, mental health or practical challenges

Manage a caseload, delivering one-to-one support sessions both online and in person

Carry out assessment and triage, identifying appropriate support and next steps

Maintain accurate, confidential case records using digital systems such as TargetConnect

Respond to student enquiries and contribute to drop-in sessions

Refer students to internal or external specialist services as needed

Escalate safeguarding concerns in line with procedures and use sound judgement in managing risk

Work collaboratively with academic teams and external partners to support student outcomes

Contribute to workshops, initiatives and wider activities that promote wellbeing and inclusion