Leading the day-to-day delivery of a high-volume food and beverage operation, maintaining a high-quality service and memorable visitor experiences.
Driving commercial performance through effective planning, stock control, merchandising and service delivery.
Planning and communicating rotas to ensure optimal staffing levels.
Working collaboratively with the Kitchen, Front of House, Events, and wider teams to deliver seamless operations, including small events and group dining.
Creating welcoming, high-quality, and memorable experiences for all visitors, responding to feedback and continuously improving service standards.
Recruiting, developing and motivating teams to foster a positive, inclusive and high-performing culture.
Proactively managing stock levels, wastage and operational efficiency.
Monitoring industry trends and identifying opportunities to enhance the food and beverage offer.
Ensuring full compliance with food safety, allergens, licensing, and Health & Safety regulations.
Maintaining high standards of cleanliness, safety and presentation across all areas.