We are seeking an experienced and people-focused Operations & Visitor Services Manager to lead the day-to-day operation of London's only Elizabethan ship and living history museum.

This hands-on management role is responsible for ensuring the ship is safe, welcoming, well-organised and operationally effective. The postholder will oversee visitor services, schools programmes and daytime activities while managing the onsite team and supporting wider organisational objectives.

As part of the senior leadership team, the successful candidate will line manage the Operations Coordinator, Education Coordinator, Front of House Administrator and Deck Hand, alongside coordinating freelance educators and facilitators.

The role has responsibility for operational planning, staffing schedules, health and safety compliance, emergency procedures, visitor services and maintaining high site standards.

Working closely with the Venue & Events Manager, the postholder will ensure the ship is prepared for evening events and hires, although they will not directly manage event delivery.
We are looking for an experienced operations manager from a visitor attraction, heritage, cultural, leisure, hospitality or similar public-facing environment. Museum experience is welcome but not essential.

The Golden Hinde is a unique historic workplace requiring a practical and proactive approach. The role involves working onboard a historic ship with uneven surfaces, steep ladders, low ceilings, confined spaces and both indoor and outdoor conditions. A reasonable level of physical fitness is required.

This is an exciting opportunity to help shape the future of a nationally significant heritage attraction while leading a dedicated and collaborative team.

Salary: From £35,000 per annum, dependent on experience.

The Golden Hinde is an equal opportunities employer and welcomes applications from all sections of the community.