Duty Manager

Duty Manager

Hub Sleaford Closing date: Wed, 22 Jul 2026

Artform: Combined arts
Role: Customer Service
Contract: Permanent
East Midlands

Wed, 01 Jul 2026 "> published -

Job Summary

A pivotal role in the success of the Hub arts centre in Sleaford, delivering a high-quality visitor experience and exceptional customer service. This role manages day-to-day operations and health & safety, income generation for the Hub including the CafeBar, craft shop, gallery spaces and hires.

Job Description

We are looking for an ambitious and dynamic individual who is passionate about the power of art and creativity to inspire, transform, and unite communities.
As Duty Manager, you will play a pivotal role in the success of the Hub, leading a multi-disciplinary team to deliver a high-quality visitor experience and exceptional customer service.
This role manages the day-to-day operational functions of the Hub; including the Caf Bar, retail shop, and front-of-house teams with specialist responsibility for overseeing building health, safety, and contract maintenance. As part of the management team, you will
contribute to the strategic development of the venue as a vital local creative hub and an Arts Council England National Portfolio Organisation (NPO).

Job Requirements

Duty managers are fast-thinkers, calm under pressure, responsible and a natural with people from all walks of life.
This role demands the following blend of knowledge, skills, experience and behaviour (all are essential, unless shown otherwise, and will be assessed by Application Form and / or Interview / Assessment)
Skills & Knowledge

Communication: Excellent interpersonal skills for diverse audiences.
Safety & Hygiene: Knowledge of building ops, H&S, risk, and food regulations.
Problem Solving: Creative troubleshooting in fast-paced environments.
Qualifications: First Aid at Work (Essential); IOSH/NEBOSH (Desirable).

Experience
Venue Management: Managing busy public/arts venues.
Team Leadership: Managing, mentoring, and scheduling staff/volunteers.
Finance & Commercial: Budget monitoring and driving sales. Caf /bar/retail supervision is Desirable.

Job Responsibilities

Operations & Visitor Experience
Shift Leadership: Lead 7-day rota operations, including building opening, setup, and secure lockdown.
Visitor Experience: Maintain top-tier service and cleanliness across the CafeBar, shop, and galleries.

Health & Safety Compliance
Compliance Lead: Manage statutory H&S, fire safety, risk logs, and Arts Council environmental reporting.
Incident Response: Administer First Aid and coordinate emergency building evacuations.

CafeBar & Retail Management
Commercial Growth: Oversee caf /shop ops, inventory, and promos to maximize profit and cut waste.
Hygiene Standards: Enforce strict food safety legislation, cleanliness, and dietary compliance.

Team Leadership
People Management: Supervise FOH/caf staff; handle onboarding, rotas, and performance reviews.
Strategic Alignment: Mentor teams to deliver business plans meeting local authority and funder goals.

Useful Links

Job Overview

  • Job Title: Duty Manager
  • Salary: £25k-£30k
  • Hours: Full time
  • Artform: Combined arts
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Wed, 22 Jul 2026
  • Location:
    East Midlands
    | view on Google Maps

Job: Duty Manager

Job: Duty Manager

Organisation: Hub Sleaford

Postcode: NG34 7TW

How to Apply

Please read the Application Pack
Your application will be assessed on the job demands and person specification.

Please upload one document to the recruitment portal which should incorporate your CV and a covering letter outlining your suitability for the role and your reasons for applying.
You can only upload one document to the portal, so please combine both documents together before uploading either as a PDF or a Word document.
Please ensure your document is saved with your name in the filename.