Ticketing & Sales
To be the main point of contact within Marylebone Theatre for ticketing and marketing
Lead internal planning for all ticketing and sales initiatives, including, onsales, cancellations and other product initiatives and policy changes
Effective, accurate and efficient sales of tickets and timely and accurate reporting
In collaboration with production companies, carry out dynamic pricing changes to reflect demand and maximise sales
Manage the refunds policy and process
Occasionally to act as Box Office Assistant
Ensure the consistent and accurate reporting of Daily Sales.
Production setup and administration
Accurate creation of seasons, productions and performances on ticketing system
Build seating plans with pricing models taking account specifics of each production
Working alongside Producers, create and maintain accurate and up-to-date auditorium maps, ensuring consultation with all relevant departments
Ensuring appropriate sign off on Venue, Corporate Comps and discounts

Staff
Recruit, train, schedule and manage the box office team
Ensuring all duties are completed successfully & consistently by Box Office Team
Brief staff on all new production or ticketing agreements
Lead the Box Office team to deal effectively and efficiently with customer problems and complaints ensuring we deliver a high quality experience for all patrons

Marketing
Schedule and create e-shots to go out to Marylebone Theatre Database
Work closely with Marketing Agency, Co-Producers and Incoming Productions to support with delivering Marketing campaigns
Arrange PS swaps with other Theatre in London
Add Marylebone Theatre shows on Theatre Token website
Post on social media (Instagram/Facebook/X) about productions
Update website with any requested changes, add new productions
Design flyers and posters for events
Create Assets for website and social media posts
Assist in managing distribution of print collateral