Digital Communications & Engagement Manager
Somerset House Closing date: Mon, 20 Jul 2026
- Full time
- £40k-£50k
Wed, 08 Jul 2026 "> published -
Job Summary
Job Description
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. At our landmark London location, Somerset House offers professional workspaces within a vibrant, value-led community for businesses and organisations working in the creative industries and social innovation.
Our thriving community brings together artists, makers, freelancers, and over 600 creative and cultural organisations. From emerging teams to established businesses, B Corps, and charities, everyday working life is enriched by the powerful network and a year-round cultural programme of world-class exhibitions and events.
The Residents Team manage part of this dynamic, expansive creative network. Supporting our community to settle into and thrive in our workspaces we are actively manage relationships with our residents and deliver a community support programme designed to foster their professional growth.
The postholder will partner with our Marketing team to elevate external visibility and position Somerset House as a leading creative workplace. A core part of this role is driving and embedding our internal communications framework-central to a wider programme transforming our community platform. You'll help strengthen member relationships, streamline communication, and ensure their needs are met. You'll create and deliver a content plan aligned with organisational strategy. This will span a mix of formats-from operational guides and newsletters to blogs and editorial-shared internally and via collaboration with our Marketing Team across our website and social channels to showcase and promote our creative workspaces.
Job Requirements
Experience:
- Experience with digital platforms, apps or CRM systems (e.g. Nexudus, community platforms, CMS)
- Successful experience creating and developing content, ensuring it is both informative and engaging
- Demonstrable success at leading on internal communications for a community or membership group
- Experience building and managing relationships with clients, meeting customer needs and managing difficult conversations when needed
- Successful delivery of a communications project in line with schedules and budget
- Developing various content formats, such as blog posts, newsletters and videos, to promote a community or workspace.
Skills:
- Excellent written communication skills - with awareness of required tone and attention to detail
- Problem solving skills, with ability to identify and address issues before they arise
- Self-motivated, with ability to meet deadlines and take personal ownership to achieve team goals
Job Responsibilities
Residents Engagement & Platform Management
- Lead on developing and implementing the resident's communication and engagement framework, in line with wider organisational strategies
Digital Strategy
- Develop a digital strategy, liaising with our Marketing & Digital Teams, to publicly promote creative workspace opportunities, highlight the resident community within the Somerset House narrative, building brand awareness as the Home of Cultural Innovators and attracting new members
Insight, Evaluation and Reporting
- Establish, monitor and analyse digital engagement and communication metrics, to assess effectiveness and make data-driven decisions
Operational Communications
- As required, draft and publish internal communications to our onsite resident community (e.g. operational and emergency updates), liaising with the relevant Trust departments and key contractors for information
For a full list of requirements and responsibilities, please see the job pack.
Useful Links
Job Overview
- Job Title: Digital Communications & Engagement Manager
- Salary: £40k-£50k
- Hours: Full time
- Role: Marketing & Digital
- Contract: Permanent
- Closing date: Mon, 20 Jul 2026
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Location:
London
How to Apply
Please apply by 23.59 on 20 July 2026.
About Somerset House
Somerset House is the home of cultural innovators, sitting at the meeting point of artistic and social practice. We host the UK’s largest and most exciting creative community right in the heart of London.
We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. It is this mix that empowers our programme and our organisational culture, making us a singular, compelling and inclusive place to visit and work.