At the centre of the Holburne's success and future ambition is the visitor experience which is determined by the warm welcome and accessibility that stems from the front of house culture.

As Head of Visitor Experience, you will lead the day-to-day running of the museum, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery. You will be responsible for creating a welcoming, engaging and memorable experience for every visitor whilst ensuring the museum operates efficiently, safely and profitably. In particular, you will lead a small team of paid staff and several hundred volunteers.

This is a hands-on leadership role, ideal for an inspiring leader who enjoys motivating diverse teams, welcoming the public and working flexibly.

Hours: 37.5 per week

Salary: c. £35,000 per annum

Deadline: 5pm Friday 21 August

Download the Job Description

How to apply: Email your CV and a covering letter setting out how you meet the Person Specification to Emma Dashwood at [email protected]

The successful applicant for this role will be determined by personality as much as anything else. So, though AI might be useful for you to explore ideas, we ask that the words you share with us are your own. Responses that feel overly generic or artificially generated will affect how your application is received.

Please also complete our Equal Opportunities Form.