Opportunities like this don't come around often. As one of the first Experience Hosts at London Museum Smithfield, you'll be there from the very beginning, welcoming the first visitors, helping shape how the Museum feels and creating moments that people will remember long after they leave. You'll be part of the team bringing a landmark new museum to life and helping write its first chapter.

You don't need previous museum or customer service experience to be great at this role. We're looking for people with energy, curiosity and a genuine passion for helping others have a brilliant day. You'll be someone who makes people feel welcome quickly, communicates with warmth and confidence, and enjoys meeting people from all walks of life. You think practically, stay calm when things change, and use good judgement to find solutions and keep things running smoothly. Most importantly, you'll bring a positive attitude, a willingness to learn and a desire to be part of a team that helps create memorable experiences for every visitor.

For more information about this role, please see the Job Description. We will also be holding information sessions for this role, both in person and online, on 30th July and 31st July. If you would like to attend, please email [email protected] for more information.

Applications are by video application with responses to three role-specific questions. The closing date for applications is 11:59pm Monday 17 August 2026. Shortlisted applicants will be invited to an assessment day, we will be holding various assessment days across weeks commencing 31st August and 7th September.