You should have a confident and bubbly manner that comes across clearly in all forms of communication. You should also be confident working with email, databases, and by telephone. Being an efficient individual who can take responsibility for liaising with clients, using excellent administrative and organisational skills.
The nature of this job requires you to have meticulous attention to detail. You need to be able to make clear and quick connections across our databases, and link information concisely, as well as using your own initiative.
Day to day you will be responding to customer enquiries, bookings, and liaising with venues and scheduling social media postings. Most external communication is via email and phone, so you'll need to be confident providing excellent customer service remotely, and over the phone.
You will play a key role within our small office team, based in our studio offices in Speedwell, BS5, Bristol.
This is predominantly an admin based job with remote customer service skills, but may require a small amount of support across the company and may practical assistance on occasion, so would suit someone happy to get stuck into whatever needs doing!
The Crafty Hen offers fun craft workshop & events across the UK. We offer an alternative to the usual hen parties, and corporate events with creative activities. http://www.thecraftyhen.co.uk/
Main duties will include:
Answering & responding to booking enquiries via phone, website & email
Maintaining & updating electronic filing systems & databases
Managing client bookings and ensuring all details are up to date and correct with fine details.

Following up with clients post event.
Liaising with suitable venues to host events and bookings.

Making & posting social content across various platforms, tailored to suit the platforms.

Client Mail outs

Job is £13.45 p/h 15-21 hours p/w
https://www.thecraftyhen.co.uk/join