The primary duties of this role are the management and supervision of the daily operations of ticketing and visitor experience, with occasional duty management of our daytime and late-night events.

The Visitor Experience Supervisor is primarily responsible for maintaining the Box Office and foyer area, facilitating ticket and membership sales, responding to customer enquires in person and via email and phone, building events and festivals on our ticketing system and website, training Visitor Experience Assistants on box office functions, and providing excellent customer service to all.

The role is also there to support and help deliver an integrated visitor experience across all Creative Folkestone projects and activities, currently including; Creative Quarter, Quarterhouse, Folkestone Artworks, Folkestone Triennial, Folkestone Book Festival, Prospect Cottage, and The Clearing bar, in order to boost visitor engagement, satisfaction and spend.