Venue Operations
Work closely with all departments to ensure the venue and all events operate smoothly and efficiently
Work with the Head of Operations and General Manager to oversee the ongoing development of the venue procedural and policy documents
Support the development of the Duty Managers' handbook with the Head of Operations and ensure that procedures to support compliance to licensing, safety or other legislation are carried out.
To manage the ongoing services and compliance of suppliers and contractors as required, including but not limited to maintenance, security, sanitary and cleaning.
To act as a key-holder and to be on the emergency call-out list
To be responsible for the day-to-day management of the building fire safety and procedures.
Duty Management of a minimum of 2 performances per week.
To support the Head of Operations to maintain and keep up to date the correct personnel licenses and permits as required to operate the venue.
To deal with all matters raised by members of the public visiting the building and when necessary, resolve and respond to all issues or complaints received.
Ensure that the building conforms to and exceeds Accessibility and Health & Safety requirements, and is always clean and tidy, recognising opportunities for improvement
Carry out regular checks ensuring all spaces, internal and external, all fittings, equipment and resources are well maintained, in good working order and to take appropriate action when they are not
Ensure that all staff are familiar with the venue's fire evacuation procedures and other emergency procedures, and that staff receive regular fire awareness training and take part in regular fire drills and other emergency response exercises, carry out daily checks and keep records up to date.
To be responsible, for the recruitment, induction, development and training, supervision and line management of venue crew