Head of Operations & Earned Income

Head of Operations & Earned Income

Pushkin House Closing date: Tue, 01 Sep 2026

Artform: Charity
Role: Admin, Secretarial & PA
Contract: Permanent
London
  • Part time
  • £40k-£50k

Thu, 30 Jul 2026 "> published -

Job Description

The Head of Operations & Earned Income is a new, senior role created to drive the commercial sustainability of Pushkin House. Reporting directly to the Executive Director, this person will take strategic and operational ownership of all earned income streams arising from the organisation's physical assets, brand, and programme activities.

This is an entrepreneurial role for someone who combines strong operational management with creative commercial thinking. The successful candidate will be responsible for maximising revenue from the Bloomsbury townhouse-through venue hire, bar and catering, bookshop operations, tenant management, and new income-generating initiatives-while ensuring that all commercial activity is in harmony with Pushkin House's charitable mission and programming.

The role also encompasses day-to-day operational leadership: managing the front-of-house and Bookshop team, overseeing building logistics, and ensuring that the visitor experience reflects the quality and ambition of the programme.

Job Requirements

Essential

A strong entrepreneurial mindset with a track record of identifying and delivering new revenue streams, ideally within a cultural, heritage, or not-for-profit setting

Demonstrable experience of managing commercial operations with profit and loss responsibility

Experience of venue hire, hospitality, or events management

Proven budget management skills and financial literacy

Experience of line managing and developing a team

Strong negotiation and supplier management skills

An understanding of the unique challenges of running commercial activities within a charitable organisation, where mission integrity must be maintained

Excellent interpersonal and communication skills, with the ability to work across teams and with external partners, tenants, and clients

Highly organised, self-motivated, and comfortable working in a small, fast-paced organisation where flexibility is essential

Desirable

Experience working in or with arts organisations, museums and galleries.

Job Responsibilities

Earned Income Strategy

Develop and implement a comprehensive earned income strategy aligned with the organisation's five-year plan, setting annual revenue targets and reporting progress to the Executive Director and Board

Strategically manage and grow the venue hire business, negotiating competitive rates, developing new client relationships, and ensuring high-quality event delivery that is sensitive to the building's heritage and programming calendar

Oversee bar and catering operations for events and public programming, managing supplier relationships, licensing, stock, and margins to maximise profitability

Identify, research, and pitch new commercial opportunities to the Executive Director with detailed feasibility assessments and income forecasts

Explore the commercial potential of underutilised spaces, including the basement, and develop business cases for their activation

Work with the Marketing Manager to promote commercial offerings through appropriate channels.

Useful Links

Job Overview

  • Job Title: Head of Operations & Earned Income
  • Salary: £40k-£50k (pro-rata)
  • Hours: Part time
  • Artform: Charity
  • Role: Admin, Secretarial & PA
  • Contract: Permanent
  • Closing date: Tue, 01 Sep 2026
  • Location:
    London
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Job: Head of Operations & Earned Income

Job: Head of Operations & Earned Income

Organisation: Pushkin House

Postcode: WC1A 2TA

How to Apply

Please send a CV and covering letter (no more than two sides of A4) explaining your suitability for the role to [email protected] with the subject line ‘Head of Operations & Earned Income’ until 1 September 2026, 12 pm. Applications without a covering letter will not be considered.