-Serve as account project manager across agency projects; liaise with internal team on timelines and deliverables across creative development, product development, production, e-commerce, and retail operations.
-Ensure internal and external approvals are gathered in a timely manner, vetting the process along the way with appropriate internal parties.
-Prioritize projects within the agency, based on internal workflow and client needs, with an understanding of inventory and financial considerations.
-Work with Operations team to ensure all special projects are appropriately staffed; fine-tuning job descriptions and assist with hiring as needed.
-Oversee all bespoke gifting and special orders: ideate creative ideas with the product team, liaise with purchasing and finance to ensure on-time delivery and billing, and manage all client communication.
-Serve as lead account contact for all special agency projects, efficiently and effectively own the product lifecycle and provide day-to-day service and support.
-Assist with the creation of client presentations and creative reviews.
-Ideate new product ideas alongside product development team that fit with the creative vision of each account.
-Assist with the ideation and execution of retail initiatives that support the strategy and brand objectives of each client.
-Proactively anticipate and respond to client needs.
-Foster a positive team environment, within the agency and with external industry partners.
-Travel throught the UK and beyond is required.