The contractor will be engaged to deliver the following outcomes. How and when the work is carried out is at the contractor's discretion, providing tasks are completed to an agreed standard and schedule.

Building & Operations
- Maintain and oversee the building maintenance programme, ensuring the venue is safe, clean, and fit for use
- Manage the cleaning schedule and ensure appropriate standards are maintained
- Ensure the Arts Centre meets current legislative requirements including health and safety, insurance, licensing, and safeguarding
- Maintain and update operational policies and procedures in line with trustee directives

Volunteers
- Coordinate volunteer activities including recruitment, induction, rotas, and training

Ticketing, Systems & Space Hire
- Support the maintenance of the ticketing platform and space hire calendar, ensuring bookings are accurately listed and up to date
- Support bar EPOS operation and administer ticket sales income, liaising with the Finance Director on financial reconciliation of cash ticket sales

Events & Programme
- Work alongside the Arts Director to support delivery of the events programme, including:
- coordinating bookings and the events calendar
- supporting publicity and marketing activity
- developing community and business partnerships
- fielding enquiries from performers and creatives

Communications
- Act as a point of contact for general public enquiries
- Provide regular progress updates to the board of trustees