Hospitality General Manager
Factory International Closing date: Mon, 17 Aug 2026
- Full time
- £40k-£50k
- Apply now
Tue, 04 Aug 2026 "> published -
Job Description
The Hospitality General Manager will lead the operational delivery and commercial performance of hospitality across Factory International, creating an environment where great people can do their best work and guests receive exceptional experiences.
This role will build a culture of ownership, accountability and continuous improvement, empowering managers and teams to make informed decisions, solve problems and contribute to the success of the operation.
The Hospitality General Manager will be supported with the autonomy, senior leadership partnership and organisational commitment needed to shape the future of hospitality across one of the UK's most ambitious cultural venues.
Job Requirements
ESSENTIAL
- Experience managing hospitality operations with multi-million pound turnover
- Experience leading teams of 100+ employees
- Significant senior leadership experience in hospitality, events or similar operational environments
- Proven experience delivering profit through operational control
- Experience leading managers and large, diverse teams
- Strong commercial awareness and ability to use data to inform decisions
- Ability to operate effectively in fast-paced, live environments
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
- Willing to complete relevant statutory checks e.g. DBS (Factory International can support with processing and payment)
DESIRABLE
- Experience working in complex, multi-use venues
- Experience building workforce pipelines or training pathways
- Interest in developing multi-skilled teams and hybrid roles
Job Responsibilities
Operational Leadership
- Create clarity, alignment and shared purpose across all hospitality operations.
- Lead from the front during live events and venue activity, remaining visible, approachable and solutions-focused.
- Foster a culture where managers take ownership of outcomes and work collaboratively across teams to achieve them.
- Encourage learning, reflection and continuous improvement following both successes and challenges.
Commercial Performance
- Take ownership of hospitality profitability and support managers to understand how their decisions contribute to commercial success.
- Use data, insight and forecasting to inform decisions and drive continuous improvement.
- Promote commercial awareness at all levels, helping teams understand the impact they have on revenue, costs and guest satisfaction.
- Celebrate high performance and recognise contributions that deliver positive results.
Job Overview
- Job Title: Hospitality General Manager
- Salary: £40k-£50k
- Hours: Full time
- Artform: Combined arts
- Role: Catering & Hospitality
- Contract: Permanent
- Closing date: Mon, 17 Aug 2026
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Location:
| view on Google MapsNorth West
Job: Hospitality General Manager
Job: Hospitality General Manager
Organisation: Factory International
Postcode: M3 4JQ
How to Apply
Click on the URL to apply.
Apply by 17/08/2026, 23:59pm
About Factory International
Factory International is the organisation behind Manchester International Festival (MIF) and the landmark new cultural space, Aviva Studios, which opens its doors in 2023. Putting Manchester on the map as a global destination for arts, music and culture, Factory International invites the world’s most exciting artists to invent tomorrow together.