FRONT OF HOUSE SUPERVISOR

FRONT OF HOUSE SUPERVISOR

Great Show Productions Ltd Closing date: Fri, 28 Aug 2026

Artform: Theatre
Role: Catering & Hospitality
Contract: Contract
London
  • Full time
  • £30k-£40k

Tue, 11 Aug 2026 "> published -

Job Summary

Great Show Productions is seeking a Front of House Supervisor to support our Visitor Experience Manager on this exciting production of Come Alive! The Greatest Showman Circus Spectacular.

Job Description

FRONT OF HOUSE SUPERVISOR
Great Show Productions is seeking a Front of House Supervisor to support our Visitor Experience Manager on this exciting production of Come Alive! The Greatest Showman Circus Spectacular.
The candidate should be a proactive and approachable supervisor, with previous experience in customer facing roles in either theatre, events or immersive experiences.
The Front of House Supervisors are responsible for overseeing the daily operations of our theatre's front-of-house areas and for the smooth running of the front of house team as the first point of contact for all guests. The ideal candidate will ensure a seamless and enjoyable experience for our patrons while maintaining the highest standards of customer service and operational efficiency.
JOB TITLE: Front of House Supervisor
REPORTING TO: Visitor Experience Manager
DIRECT REPORTS: Front of House Assistants
LOCATION: Earls Court, London
START DATE: September 9th 2026

Job Requirements

PERSON SPECIFICATION:

Skills & Experience Required:
Minimum 2+ years experience as a Supervisor in customer service or events.
Confidence working amongst a close-knit team and interacting with large crowds on a daily basis.
Strong customer service skills with a passion for the arts and entertainment.
Excellent communication, leadership, and organisational skills.
Ability to handle stressful situations calmly and effectively.
Must be comfortable working evening and weekend shifts.
Ability to stand for extended periods.

Desired, but not required:

Fire Marshall and First Aid certification is a plus.
Experience with event coordination and crowd management.
Previous experience with radios/comms.
Previous experience as an actor/performer.

Job Responsibilities

Oversee the front of house assistants; ensuring they deliver a positive and welcoming atmosphere as the first point of contact to all guests.
Manage all position rotations and staff breaks throughout the performance shift. Complete staff costume checks to support the in-world narrative.
Provide key front of house services including, but not limited to, ticket scanning and stewarding in a fast-paced environment.
Ensure customer safety and wellbeing throughout the experience. Able to lead a site evacuation with support from the Operations and Security leaders.
Be the first level of escalation in customer complaints before the Visitor Experience Manager.

Useful Links

Job Overview

  • Job Title: FRONT OF HOUSE SUPERVISOR
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Theatre
  • Role: Catering & Hospitality
  • Contract: Contract
  • Closing date: Fri, 28 Aug 2026
  • Location:
    London
    | view on Google Maps

Job: FRONT OF HOUSE SUPERVISOR

Job: FRONT OF HOUSE SUPERVISOR

Organisation: Great Show Productions Ltd

Postcode: SW6 1TT

How to Apply

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and interest in the position to [email protected] by 21st August 2026. Please include “FOH Supervisor Application - [Your Name]” in the subject line.

The Great Show Production Limited is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline: Fri, 28 Aug 2026 at 18:00pm