House Steward

House Steward

Dennis Severs' House, The Spitalfields Trust Closing date: Fri, 11 Sep 2026

Artform: Museums
Role: Customer Service
Contract: Permanent
London
  • Part time
  • £20k-£25k

Tue, 11 Aug 2026 "> published -

Job Summary

The House Steward is primarily responsible for monitoring the House and its collection, answering queries, assisting visitors and enforcing the DSH Guest Rules. The House Steward will also complete basic cleaning duties and the setting up and closing down of exhibits.

Job Description

1.To be responsible for the setting up of candles, scents, fireplaces etc. prior to opening and to follow the correct protocol when doing so.

2. To be responsible for completing and following correct closing down protocol.

3. To be familiar with the displays and tableaus within DSH, and with the DSH story.

4. To follow and complete a basic cleaning rota.

5. To monitor and maintain candles and fireplaces while the House is open using the correct protocol.

6. To monitor the house to ensure that the objects on display are safe and secure at all times.

7. To manage visitors' use of the space and enforce the DSH Guest Rules.

8. To be familiar with products sold in the DSH shop and help visitors with purchases when necessary.

9. To attend relevant meetings and training when required.

10. To be aware of and work in line with all risk assessments and fire evacuation plan.

11. To be compliant with Health and Safety legislation, ensuring all procedures are adhered to.

12. To carry out any other reasonable requests in line with the broad responsibilities of the role.

13. To maintain and deliver a high standard of appearance and customer service.

Job Requirements

Please ensure you meet the following essential criteria for application:
- You are personable, proactive and reliable.
- You have previous experience of working in a customer facing role.
- You have excellent communication and time-keeping skills.
- You have an interest and knowledge of history.
- You have a good command of spoken English.

Job Responsibilities

1.To be responsible for the setting up of candles, scents, fireplaces etc. prior to opening and to follow the correct protocol when doing so.

2. To be responsible for completing and following correct closing protocol.

3. To be familiar with the displays and tableaus within DSH, and with the DSH story.

4. To follow and complete a basic cleaning rota.

5. To monitor and maintain candles and fireplaces while the House is open using the correct protocol.

6. To monitor the house to ensure that the objects on display are safe and secure at all times.

7. To manage visitors' use of the space and enforce the DSH Guest Rules.

8. To be familiar with products sold in the DSH shop and help visitors with purchases when necessary.

9. To attend relevant meetings and training when required.

10. To be aware of and work in line with all risk assessments and fire evacuation plan.

11. To be compliant with Health and Safety legislation, ensuring all procedures are adhered to.

Useful Links

Job Overview

  • Job Title: House Steward
  • Salary: £20k-£25k (pro-rata)
  • Hours: Part time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 11 Sep 2026
  • Location:
    London
    | view on Google Maps

Job: House Steward

Job: House Steward

Organisation: Dennis Severs' House, The Spitalfields Trust

Postcode: E1 6BX

How to Apply

Please email your cover letter and CV to:
[email protected]
Job Overview:
• Job Title: House Steward (Part time & Seasonal roles)
• Salary: £20k-£25k (pro-rata)
• Hours: Part time 10 hrs
• Artform: Museums
• Role: Customer Service
• Closing date: Fri, 11 Sep 2026 @ 17:00 hrs.