Key tasks and responsibilities:

Manage bookings and enquiries for all events and courses
Manage customer databases effectively across various software platforms including our CRM, Xero, Survey Monkey, Email Octopus
A good understanding of the programme and the artists with whom Halsway works
Update and manage booking levels and targets, in collaboration with Creative Director
Liaise with marketing colleagues to identify areas for targeted booking communications and potential for growth.
Manage participant feedback surveys (using an online survey site) and collate results for discussion at team meetings
Manage Partnership booking administration, including contracting, interim communication, and finalising of practical logistics with lead contact.
Liaise regularly with the kitchen team to provide up-to-date and accurate dietary information
Ensure all relevant information is available for other staff
Manage exchange of information with course leaders and performers/artists