Box Office Sales Executive
The Lost Estate Closing date: Tue, 18 Aug 2026
- Part time
- £25k-£30k
Wed, 12 Aug 2026 "> published -
Job Summary
Job Description
Driving sales of tickets, memberships and the upsell of products and experiences
Responding to customer enquiries via phone, email, social media and in person (including handling exchanges/refunds, dietary requirements, complaints, special requests, and general queries) flagging key queries and requirements to management and other departments when necessary
Managing our telephone reservation system to reduce no-shows and last-minute changes (dietaries and access requirements) as well as maximise upsells and preorders (menu upgrades, drinks packages).
Reporting of trends in both queries and feedback of guests to the Head of Sales & Customer Services and wider team.
This role is offered on a fixed term contract until the end of December, initially at 3 days per week, increasing to 5 days per week for November and December. Flexibility across the week is required.
Job Requirements
PERSONAL SKILLS
Passion for 1-to-1 interactions. The successful candidate will relish all interactions with our guests. They will take pride in being a confident, optimistic, and empathetic first port of call for the company. Building rich 1-on-1 relationships via phone/email/in person will be a source of energy and fulfilment.
Love of sales. The successful candidate will get a kick out of driving our sales graph every day. The thought of setting new Box Office records will be exhilarating. They will see every interaction as 'step 1' in a potential sale and obsess over how to maximise their personal conversion rate.
Passion for the Arts and Hospitality. The successful candidate will share our core belief that Arts and Hospitality experiences can change lives.
Fastidious with good attention to detail, whilst also being able to work at pace
Competency with mastering multiple systems and process across the ticketing ecosystem
Motivated and proactive, able to efficiently work at pace
Useful Links
Job Overview
- Job Title: Box Office Sales Executive
- Salary: £25k-£30k (pro-rata)
- Hours: Part time
- Artform: Theatre
- Role: Customer Service
- Contract: Contract
- Closing date: Tue, 18 Aug 2026
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Location:
| view on Google MapsLondon
Job: Box Office Sales Executive
Job: Box Office Sales Executive
Organisation: The Lost Estate
Postcode: w149lp
How to Apply
Please send a CV to [email protected], by 5pm on the closing date 18.08.2026
- Contact name: Hannah Waddington
- Contact email: [email protected]
About The Lost Estate
The Lost Estate is one of London's most in-demand new hospitality concepts. Founded in 2017 by three musicians, its experiences fuse exceptional theatre, live music, stunning dining and cocktails into unforgettable nights out.