£35,640 - £41,763 per annum

Fixed Term Contract until 31 August 2027

Full-time 41 hours per week across Monday to Sunday (including 1 hour lunch break). This role is onsite and part of a rota.

Location: London, BFI Southbank

We are looking for an experienced Operations and Customer Services Manager to lead the operations for all BFI Southbank activities, including the BFI London Film Festival, ensuring the smooth coordination and timely delivery of services across the venue. You will be working closely with colleagues across the organisation and will be responsible for driving operational excellence and delivering an outstanding customer experience.

What you'll do

To act as the final decision maker when on duty as the Operational Manager with regards to licensing, Health & Safety, BFI procedures & legislation.

To oversee the operation across multiple screenings, events and activities, ensuring that audiences and colleagues are communicated to clearly and that the daily schedule is managed and maintained.

To manage operational standards across the building, checking that merchandising / displays and poster sites are up to date & presentable, and that customer information is relevant across printed material and digital displays

Oversee and ensure timely opening and changeover of screenings & events, that staff are on hand to deal with customers, ensure correct ticketing procedures and to manage any issues arising, such as house swaps, delays and technical issues

To work closely with Marketing, Membership & Systems colleagues to ensure the smooth running of the 25 & Under programme, ensuring ease of use, membership retention and driving upgrade sales to full membership.