Box Office Manager

Box Office Manager

Free Association Live Closing date: Fri, 25 Sep 2026

Artform: Dance
Role: Customer Service
Contract: Permanent
UK-wide

Tue, 18 Aug 2026 "> published -

Job Summary

We are seeking a leadership-focused, collaborative, and warm Box Office Manager to champion our customer journey and lead our territory's ticketing team. As the first impression of our productions, our Box Office is critical to the magic of the show.

Job Description

In this vital role, you will blend administrative management with the energy of live show operations. You will oversee your Box Office team, cultivate an environment of collaboration and respect, and hold our ticketing services to the highest standard of Enlightened Hospitality (see below). While this is primarily an administrative position, you will remain deeply connected to the floor - leading by example, stepping in to support peak show times, and collaborating globally to elevate our guest experiences. You will also have the opportunity to collaborate across the global expansion of Magic Mike Live with the Director, Ticketing, as well as the rest of the global box office based in Las Vegas and London, and will participate in shaping the global box office structure.

This role can expect to be in the office with the team Tuesday to Friday, and is also responsible for working at least one will-call shift per week. The Box Office Manager is also be responsible for covering shifts (or finding cover) when there is an absence or gap in the schedule.

Job Requirements

Proven Hospitality or Ticketing Background: Prior professional experience in a Box Office, retail, or premium guest services environment, with clear experience in a supervisory or management capacity for a team of 3 or more individuals.
Exceptional Communication: Superb verbal and written communication skills, with the ability to convey complex policies clearly and warmly.
Multiple Modalities of Learning: As a Manager, you will have to learn several new processes and be able to teach them to individuals on a wide spectrum of understanding. Patience, adaptability, and accountability are key in making sure that the manager enables their team to succeed.
Technical Proficiency: Hands-on experience or rapid adaptability to ticketing and customer service workflows, specifically utilising platforms like Spektrix and Zendesk.
Calm Under Pressure: Excellent problem-solving skills and the ability to adapt instantly to the shifting, fast-paced needs of live operational hours.

Job Responsibilities

Please see Greenhouse Link Below

Useful Links

Job Overview

  • Job Title: Box Office Manager
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Dance
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 25 Sep 2026
  • Location: UK-wide

How to Apply

Please apply via Greenhouse, link below - Deadline is midnight Friday 25th September.