Job Title: Membership Officer
Salary: £28,000 FTE per annum, pro rata (£22,400 per annum at 0.8 FTE)
Hours: 30 hours per week (0.8 FTE)
Location: Home based with travel throughout the UK, including occasional evening and weekend working.
Responsible to: Director
Responsible for: None
Contract: Permanent

Job Purpose
The Membership Officer will be responsible for the day-to-day administration of membership, supporting and processing new applications, annual renewals, member enquiries, liaison with the Membership Department at ICOM in Paris, and maintaining accurate membership records across ICOM UK's systems.
Working closely with the Membership & Administration Manager (freelance), the Membership Officer plays a key role in ensuring members receive a professional, responsive service while contributing to membership growth, retention and engagement through effective communications, administration, reporting, data analysis and continuous improvement of our membership processes.

Key Responsibilities include:
Membership Administration
Manage the day-to-day administration of ICOM UK's memberships, including processing new membership applications, annual renewals and transfers in accordance with established ICOM membership criteria and procedures.
Regularly liaise with and provide data to ICOM's Membership Department in Paris regarding applications and membership records.
Maintain accurate membership records within ICOM UK's own membership system.
Prepare and distribute membership cards, stickers and related membership materials by post and courier.
Respond to member enquiries in a professional, timely and customer-focused manner by email and through other communication channels.
Provide advice and guidance on membership categories, eligibility and benefits, supporting members throughout their membership journey and providing a high standard of customer service.