Key duties and responsibilities include:

Enquiries and first-line coordination: Monitoring shared inboxes, prioritizing urgent/statutory matters, issuing routine responses, and routing complex cases to specialist staff.

CRM, records and management information: Maintaining accurate Salesforce records, upholding data protection, and producing simple operational reports.

Weekly enquiry and casework meeting: Preparing meeting agendas, tracking decisions, assigning action owners, and linking outcomes to Salesforce.

Grants and programme administration: Supporting grant application logging, outcome correspondence, monitoring collections, and schedule coordination.

Webinars and events: Managing registrations, joining details, participant queries, accessibility needs, and post-event attendance tracking.

Systems, learning and team contribution: Testing forms and templates, refining workflows, and updating process notes during transition.

Please see our recruitment pack for more details.