Leadership

* Line manage HoDs, supporting cohesive leadership, workload distribution, communication, conflict de-escalation and escalation of cast/crew concerns.
* Oversee performance management and reviews.
* Cover CM on Duty when required, including the CM phone, swings and cast wellbeing concerns.
* Lead communications during show delays, pauses and stops, including show code responses.
* Support recruitment of HoDs and deputies.
* Support emergency response and de-escalation, including audience management, technical/scenery issues, medical incidents, distressed individuals, hazards, statements and incident logging.
* Represent the company at site, press and other events and support larger-scale maintenance sessions.

Scheduling

* Oversee and circulate the weekly HoD rota for approval.
* Draft rehearsal schedules with the CM/AGM, coordinating training, spaces and inductions.
* Review HoD annual leave and monitor departmental leave approvals.

Wellbeing & Culture

* Promote a respectful, inclusive and collaborative workplace culture.
* Support HoD and departmental wellbeing by monitoring workload and support needs.
* Work with the AGM/HoDs to maintain cast and crew morale.
* Support the CM with cast welfare and the directing team in maintaining performance standards.

Processes & Bibles

* Audit and improve operational processes for efficiency, fairness and best practice.
* Oversee onboarding/offboarding, induction and training plans; handovers; holiday/absence cover; repairs and maintenance forecasting.
* Work with Venue/AGM teams on emergency procedures, incident reporting, first aid, training and cast/crew facilities.
* Work with GM on return-to-work plans and Access Passport meetings/reasonable adjustments.
* Oversee departmental bibles, purchasing lists and makers guides.

Payroll & Budgets

* Check and approve weekly payroll, invoices, timesheets and crew/cast payments.
* Oversee monthly production spending and reconciliation.
* Monitor