Customer Service Advisor

Customer Service Advisor

Jackson's Art Supplies Closing date: Mon, 31 Aug 2026

Artform: Visual arts
Role: Customer Service
Contract: Permanent
London
  • Full time
  • £25k-£30k

Fri, 21 Aug 2026 "> published -

Job Summary

We are looking for a Customer Service Advisor to join Jackson's Art Supplies at our Dalston, London office. Primarily full-time, Monday to Friday, we're also open to discussing part-time hours or alternative working patterns with the right candidate. £14.10 per hour from your first day.

Job Description

As part of our Customer Service Team, you'll help artists and customers from around the world with everything from choosing the right art materials to questions about orders, deliveries, returns and our website.

You'll support customers across our phone lines and online chat, so we're looking for someone who communicates clearly, enjoys solving problems and, importantly, has a good working knowledge of a variety of art materials.

Training and induction are fully office-based at our Dalston office. You will be expected to work on site for at least your first month. After this, hybrid working may be available, subject to successful training and good performance.

The role is primarily full-time, Monday to Friday.

We're also open to applications from candidates looking for part-time hours or a less traditional working pattern. If that's you, please tell us what arrangement you're looking for when you apply.

Job Requirements

Has good knowledge of art materials. [mandatory]

Can commute to our Dalston office for the initial training period and whenever office attendance is required. [mandatory]

Has excellent written and verbal communication skills.

Is organised, reliable and comfortable managing different types of customer enquiries.

Has a proactive approach and good judgement when solving problems.

Ideally has previous experience in customer service, an office environment or another customer-facing role.

Job Responsibilities

Helping customers with questions about orders, deliveries, returns and our services.

Providing knowledgeable advice on art materials and products.

Responding to customers by phone and through our online Customer Service channels.

Investigating problems and working with colleagues across Jackson's to find appropriate solutions.

Keeping customer communication clear, friendly and professional.

Job Overview

  • Job Title: Customer Service Advisor
  • Salary: £25k-£30k
  • Hours: Full time
  • Artform: Visual arts
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Mon, 31 Aug 2026
  • Location:
    London
    | view on Google Maps

Job: Customer Service Advisor

Job: Customer Service Advisor

Organisation: Jackson's Art Supplies

Postcode: N16 7SX

How to Apply

Please send your CV and current notice period, along with a short introduction telling us a little about yourself, your experience with art materials and why you're interested in the role.

Please use the subject line ‘Customer Service Application’.

Deadline: 31/08/2026 11:59pm.