Assistant General Manager

Assistant General Manager

Twist Museum London Limited Closing date: Sun, 06 Sep 2026

Artform: Museums
Role: Customer Service
Contract: Permanent
London
  • Full time
  • £30k-£40k

Mon, 24 Aug 2026 "> published -

Job Summary

Twist Museum is looking for an ambitious, hands-on Assistant General Manager to support the General Manager in delivering operational excellence, commercial performance and an outstanding visitor experience at one of London’s most unique attractions.

Job Description

Twist Museum is looking for an ambitious and hands-on Assistant General Manager to support the General Manager in the day-to-day running of the museum.
This is a key leadership role within a fast-paced, innovative visitor attraction in the heart of Central London. The Assistant General Manager will provide hands-on leadership across front-of-house operations, team management, retail, compliance, schools and events, helping to maintain high standards of safety, service and visitor engagement.
Working closely with the General Manager, wider operations team and Head Office, you will help develop the team, manage daily operations, resolve operational issues, support commercial performance and deputise for the General Manager when required.
We are looking for an experienced manager who is organised, commercially aware and confident making decisions in a busy environment. You will be a visible, supportive and accountable leader who enjoys developing people, solving problems and continuously improving the visitor experience.
If you are passionate about creating exceptional experiences and enjoy making things happen, we would love to hear from you.

Job Requirements

Management experience in a visitor attraction, retail, hospitality, cultural or similar public-facing venue.
Experience leading teams and managing rotas, attendance, recruitment and onboarding.
Strong communication, leadership, organisation and time-management skills.
Calm, practical decision-making in a busy environment.
Commercial awareness and confidence using scheduling, HR, ticketing, EPOS and reporting systems.
Working knowledge of health and safety, safeguarding and operational compliance.
A hands-on, supportive and accountable leadership style.
Passion for Twist's mission and delivering exceptional visitor experiences.

Job Responsibilities

Support and deputise for the General Manager in the day-to-day running of the museum.
Act as Duty Manager, managing rotas, daily briefings, VEA allocations and absence cover.
Lead and develop the management and visitor experience teams.
Maintain high standards of safety, service, safeguarding and visitor engagement.
Resolve operational issues and oversee cleanliness, security and maintenance communication.
Support admissions, schools, groups, retail and private-hire revenue.
Manage retail goals, merchandising, procurement, stock takes and EPOS inventory.
Manage office administration and produce operational reports.
Support schools, group visits, education bookings and private-hire events.
Assist with risk assessments, policies, SOPs, incidents and health and safety procedures.

Useful Links

Job Overview

  • Job Title: Assistant General Manager
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 06 Sep 2026
  • Location:
    London
    | view on Google Maps

Job: Assistant General Manager

Job: Assistant General Manager

Organisation: Twist Museum London Limited

Postcode: W1C 1DH

How to Apply

To apply, please submit your CV together with a covering letter explaining how your knowledge and experience match the requirements of the role.
Please email your application to Tom at [email protected] by 06/09/2026 at 11:59pm.
If you have any questions or would like further details before applying, please feel free to get in touch.
NO AGENCIES PLEASE.