Accounts & Eligibility Executive
Tickets for Good Closing date: Fri, 11 Sep 2026
- Full time
- £25k-£30k
- Apply now
Fri, 21 Aug 2026 "> published -
Job Summary
Job Description
Location: Sheffield/UK-based Remote (Location dependant - 2 days in Sheffield office for those who can travel. We also have a quarterly full team get together and it is desirable that you join these. Essential equipment will be made available to allow for working from home.)
Salary: £28,000 per annum
Hours: 9:30am - 5:30pm Monday to Friday
Reports to: Head of Marketing & Community Management
Start Date: ASAP
What You'll Be Doing:
- Reviewing and approving new member applications across our global markets
- Assessing eligibility against market-specific criteria and ensuring consistent application of policies and processes
- Investigating and resolving eligibility queries, providing clear and timely support to applicants and members
- Monitoring application trends and identifying opportunities to improve approval processes and member experience
- Building a strong understanding of Tickets for Good's eligibility frameworks, partner requirements, and target communities across all markets
- Identifying organisations within the member base that could benefit from deeper engagement with Tickets for Good
- Working closely with the Community Partnerships team to qualify, hand over, and support organisational growth opportunities
- Escalating complex eligibility cases and contributing to the development of best practices and operational guidance
- Supporting cross-functional projects that improve member acquisition, retention, and community impact
Job Requirements
What We're Looking For:
- Excellent attention to detail
- Strong organisational skills and the ability to manage a high volume of applications and queries efficiently
- A customer-focused mindset, with excellent written communication skills and a commitment to delivering a positive member experience
- Confidence working with processes, policies, and eligibility criteria, while applying sound judgement to more complex cases.
- Ability to analyse information, identify patterns, and spot opportunities for improvement or growth
- Strong relationship-building skills and a collaborative approach to working across teams
- Comfortable using CRM systems, spreadsheets, and other administrative tools to manage data and workflows
- A proactive and self-motivated attitude, with the ability to prioritise tasks and work independently
- An interest in the charity, public sector, healthcare, education, or community sectors that Tickets for Good serves
- A passion for Tickets for Good's mission
Job Overview
- Job Title: Accounts & Eligibility Executive
- Salary: £25k-£30k
- Hours: Full time
- Artform: Events
- Role: Admin, Secretarial & PA
- Contract: Permanent
- Closing date: Fri, 11 Sep 2026
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Location:
East MidlandsLondonYorkshire
How to Apply
To apply, please fill in the online application form provided, including a CV and a short cover letter, explaining why you’d be a great fit for this role.
- Contact name: Sacha Williams
- Contact email: [email protected]
About Tickets for Good
We’re working with events to bring fantastic live experiences across the UK to our platform members.
By collaborating with venues, promoters, artists and more, we’re giving our members access to the best live events in the country. This means we can provide NHS and charity workers with memorable live entertainment for a very affordable cost, while helping the live events industry to develop audiences and support sustainable revenues across the live and night-time economies.