This role exists to protect the founder's time and to keep the business running with precision around him.
You will take ownership of the systems that run the business. One calendar. One operational database holding clients, events, costings and suppliers. A clear process running from enquiry through quote, delivery and invoice. Your job is to own them, keep them accurate, make sure they are followed and make sure things happen. Alongside that you will look for support on our social media, comms and other duties that are reasonable for this role.

This is a food business. Everything comes back to what ends up on the plate, and we want someone who cares about that as much as we do.

Calendar and rhythm

Own the business calendar covering events, preparation days, travel, calls and deadlines
Protect the founder's delivery days, flag clashes early and keep him ahead of what is coming
Own the reminders, so nothing reaches a deadline without having been raised first

Enquiries and clients

Be the first response to every enquiry, on the same day, in a tone appropriate to the client
Capture how they found us, ask the right qualifying questions and get the call in the diary
Keep client records accurate, including the preferences and dietary detail that make a client feel known

Operations

Coordinate the work behind each event: supplier orders, equipment hire, freelance crew bookings, packing lists and event folders
Prepare and issue invoices promptly, monitor outstanding balances and escalate overdue accounts
Maintain the operational database so clients, events, costings and suppliers stay in one place and stay current
Arrange travel and logistics, and handle the general administration of a business that moves quickly

Social media

Work with our editor to turn images and videos into finished content
Run the community. Replies, messages and relationships with galleries, brands and press
Track which content produces enquiries and work with the team to improve metrics