Evaluation and Audience Insights Manager

Evaluation and Audience Insights Manager

Hastings Contemporary Closing date: Mon, 28 Sep 2026

Artform: Visual arts
Role: Research
Contract: Contract
South East

Wed, 26 Aug 2026 "> published -

Job Summary

Hastings Contemporary is seeking an experienced Evaluation and Audience Insights Manager to lead the development and delivery of monitoring, evaluation, insight and learning systems across the organisation, using data and reflective practice to support organisational learning and income generation.

Job Description

The postholder will act as the organisational lead for evaluation implementation, working closely with an external evaluation consultant who will provide strategic framework development, methodology support and independent analysis and reflection. They will coordinate project deliverables, ensure staff are appropriately briefed, and establish effective systems and processes to support evaluation, insight and learning activity across the organisation. They will also be confident and engaging communicators, able to bring data to life in ways that are accessible, relevant and useful for colleagues across the organisation.
They will also play a key role in shaping and monitoring the Audience Development Strategy and Action Plan, supporting audience growth and income generation through insight-led approaches. They will use the new CRM system, building on the systems developed through our
recent Bloomberg Philanthropies project, to strengthen audience segmentation, support strategic audience development and increase ticket sales.
The Evaluation and Audience Insights Manager will be line managed by the Head of Development.
This is a new part-time role (four days a week), with a hybrid working arrangement, on a two year fixed term contract.

Job Requirements

Experience and Knowledge
- Experience of collecting, organising and analysing quantitative and qualitative data, and translating complex data and audience insight into clear, practical recommendations for a range of audiences.
- Experience of using CRM, box office, survey or similar systems to support audience insight, development and income generation.
- Understanding of audience development principles, segmentation and insight-led decision-making.
- Experience of producing clear and engaging reports, case studies and evidence for senior colleagues, partners and funders.

Skills and Attributes
- Excellent written and verbal communication skills, with the ability to make data and evaluation accessible and engaging.
- Collaborative and collegiate, with the ability to work effectively across the organisation.
- Influential and engaging, with the confidence and interpersonal skills
For full personal specficiation please see the job description, available to download on our website.

Job Responsibilities

Role responsibilities
- Lead the operational delivery of evaluation and research activity, working with external consultants to embed strong organisational cultures of insight, learning, reflection and continuous improvement through effective systems, tools and processes.
- Establish and maintain effective systems for collecting, storing, analysing and reporting organisational data, ensuring compliance with data protection regulations and supporting insight generation and shared learning across teams.
- Interpret audience information from multiple sources, including box office, CRM, surveys, digital channels and programme evaluation activity.
- Produce clear reports, dashboards, case studies and insight summaries for internal teams, senior leaders and funders, including contributions to quarterly board papers, to support reflection, planning and decision-making.
For full role responsibilities, please see the job description, available to download on our website.

Useful Links

Job Overview

  • Job Title: Evaluation and Audience Insights Manager
  • Salary: £25k-£30k (pro-rata)
  • Hours: Part time
  • Artform: Visual arts
  • Role: Research
  • Contract: Contract
  • Closing date: Mon, 28 Sep 2026
  • Location:
    South East
    | view on Google Maps

Job: Evaluation and Audience Insights Manager

Job: Evaluation and Audience Insights Manager

Organisation: Hastings Contemporary

Postcode: TN34 3DW

How to Apply

Please send a CV, covering letter (no more than two sides of A4) and completed equal opportunities monitoring form to [email protected] with ‘Evaluation and Audience Insights Manager’ in the subject line.
Application deadline: Monday 28 September 2026, 9am
Interviews: w/c 5 October 2026
We are particularly interested in applications from people from backgrounds which are underrepresented in the museums and galleries sector, including people from low-income backgrounds, people with disabilities and people from Black, Asian and ethnically diverse backgrounds.
If you need assistance to complete your application, for example due to a disability, or if you would like to discuss the role or have questions, please email [email protected].