Senior Retail General Manager

Senior Retail General Manager

Southbank Centre Closing date: Tue, 15 Sep 2026

Role: Customer Service
Contract: Permanent
London

Thu, 03 Sep 2026 "> published -

Job Summary

We are currently looking for a Senior Retail General Manager to join our Commercial team on a full time permanent contract.

Job Description

The Senior Retail General Manager leads the Southbank Centre's retail business across three on-site shops, pop-ups and the retail e-commerce platform, ensuring a commercially successful, customer-focused and culturally distinctive retail operation.

The role is responsible for developing and delivering the retail strategy, translating the organisation's wider commercial objectives into an ambitious and sustainable retail plan. The post-holder will have significant autonomy in shaping the retail offer, identifying opportunities for growth and driving continuous improvement, while working in partnership with the Head of Department to agree strategic priorities and investment decisions.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

Job Requirements

Multisite Retail Management preferably with some cultural sector experience
Commercial Sourcing & Buying Strategy
Marketing across physical, e-commerce, & digital retail
Financial forecasting and budgeting
Inspirational people management

Job Responsibilities

Strategic and Commercial Leadership
Financial Management
Omnichannel Operational Management
Buying & Product Development
Team Leadership and Stakeholder Management

Job Overview

  • Job Title: Senior Retail General Manager
  • Salary: £50k+
  • Hours: Full time
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Tue, 15 Sep 2026
  • Contact email: [email protected]
  • Location:
    London
    | view on Google Maps

Job: Senior Retail General Manager

Job: Senior Retail General Manager

Organisation: Southbank Centre

Postcode: SE1 8XX

Contact Details