Key responsibilities to include (but not limited to):

Operational Delivery
Oversee the successful delivery of all programmes and sessions, from enquiry through to live delivery, managing the teams responsible for centre and mobile operations
Own delivery compliance - risk assessments, evacuation policies and emergency procedures - and keep policy and best practice current, recommending improvements to directors
Act as senior point of contact for service delivery issues, leading monthly client service reviews and internal progress meetings
Track project budgets with Finance
Monitor feedback from clients and the freelance cohort
Identify opportunities to improve workflow and operational documentation across the business
Monitor and advise on overseas training programmes, including the US, where relevant

New Projects & Continuous Improvement
Lead planning for new programmes, projects and centres from pre-production through to live delivery, including crew recruitment, training and budgets
Support tender processes, particularly the health, safety, wellbeing and logistical elements
Build and maintain relationships with clients, vendors and suppliers
Work with Creative, Finance, Commercial and Project teams to strengthen cross-departmental processes, and run post-delivery reviews
Oversee production elements (costume, props, uniforms, equipment) and processes at our centres

People Leadership
Lead, motivate and develop the Delivery team
Act as first point of escalation for people management issues
Review team and individual performance against agreed targets
Support recruitment for new team members
Model and champion ATT's values and behaviours across staff and freelancers

Strategic Contribution
Work alongside senior leaders to support wider business objectives
Lead initiatives to continuously improve ATT's policies and procedures