The Box Office provides a warm greeting and ticketing sales support and help with enquiries for audiences and visitors as well as administration support to departments, contractors and visiting performers. The Box Office Team also has fire alarm panel monitoring duties.
The key elements of the role include:
Deputise for the Box Office Manager and assist with the effective day-to-day operation of the Box Office department, ensuring that all staff and especially those on the welcome desk have up to date information and are fully briefed on every performance activity within the building.
To greet all visitors and audience members with first-class customer service providing a warm, friendly and helpful welcome to the venue.
To develop high proficiency in our ticketing software Spektrix: providing a high standard of ticket sales service, producing reports, and accurately capturing and entering customer data, as well as undertaking analysis as requested to fully understand audience characteristics and demographics.
To undertake the daily and weekly financial procedures, including banking and cashing-up of takings, ensuring accurate and timely reporting and suitable investigation of discrepancies in line with company procedure.
To always ensure first-class customer service, motivating the sales advisers to commit fully to consistent service standards and to promote the selling (and upselling) of tickets and ancillary sales to customers, whether in person, online or by telephone.