Visitor Experience
As part of our external welcome, engage with passersby and potential visitors outside the museum, sharing information about admissions, the shop, and experiences, and driving footfall to the museum
Ensure provision of a warm, friendly, and consistent visitor welcome at the admissions desk by staff and volunteers
Accurately and efficiently redeem and process visitor admissions and retail sales
Engage visitors with free programme activities and upsell paid Museum experiences, including uniform photo opportunity, tours and merchandise
Deliver the Museum's Uniform Try-on Experience, ensuring a consistent standard across the team
Ensure the team is focused on key performance indicators, and how they can influence them

Volunteers
Recruit and train volunteers, including interview, selection and orientation
Investigate, develop and deliver a variety of volunteer recruitment methods to ensure an appropriately sized pool of committed volunteers
Lead on the training of volunteers, designing training and appropriate materials (including in-person, video, online and written) and ensuring consistent rollout
Review and develop volunteer roles to ensure each role supports the museum's strategy
Develop volunteer communication, including a regular newsletter, in-person meetings, and volunteer events
Supervise Front of House volunteers, ensuring they are fully trained in their duties, standards are understood and consistently met, and all Museum policies and procedures are adhered to
Manage volunteer administration, including applications, joining paperwork, expenses and the monthly schedule

Museum Operations
Carry out Museum opening and closing procedures; deal with any emergency situations and ensure Museum security in accordance with procedures
Assist with delivery of visitor programme activities, events and tours
Ensure regular housekeeping tasks are carried out to a satisfactory standard
Maintain visitor experience reporting