assistant visitor experience manager
The Design Museum Closing date: Sun, 11 Oct 2026
- Full time
- £30k-£40k
- Apply now
Fri, 25 Sep 2026 "> published -
Job Summary
Job Description
Reporting to the Visitor Experience and Operations Manager, you will support the day-to-day operation of the museum, undertaking duty management responsibilities and helping to lead a team of Visitor Experience Assistants and Volunteers.
You will play a key role in ensuring the team delivers outstanding customer service, maintaining effective staffing rotas, supporting recruitment and training, and helping to ensure the safe and efficient running of the museum.
Key areas of focus include:
- Leading and motivating Visitor Experience Assistants and Volunteers across the museum.
- Managing daily rotas and staffing requirements to support museum operations.
- Undertaking duty management responsibilities, including health and safety and emergency procedures.
- Supporting the delivery of excellent visitor experiences, engagement activities and events.
- Contributing to membership, donation and ticket sales targets through excellent service delivery.
Job Requirements
We are looking for someone who brings:
- Experience motivating, developing and supporting teams or volunteers to deliver excellent visitor experiences.
- Duty management experience, including managing rotas and responsibility for health and safety and security in a busy operational environment.
- Strong communication, organisation and problem-solving skills, with the ability to remain calm under pressure.
- Excellent IT skills, including proficiency in Microsoft Office applications.
- An understanding of diversity, accessibility and inclusive customer service.
The complete job description (including the person specification) is available to download on the Careers Portal Vacancy Listing.
Job Responsibilities
Terms and Conditions
Salary: Up to £31,090 per annum
Holidays: 33 days (25 days + 8 bank holidays) & Christmas Eve (museum closed)
Hours: 35 hours / 5 days per week, on a rota basis, including weekends, evenings, and bank holidays
Location: on-site at the museum
Closing date: Sunday 11 October (midnight)
Interviews: Wednesday 21 October + Thursday 22 October
Job Overview
- Job Title: assistant visitor experience manager
- Salary: £30k-£40k
- Hours: Full time
- Artform: Museums
- Role: Customer Service
- Contract: Permanent
- Closing date: Sun, 11 Oct 2026
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Location:
| view on Google MapsLondon
Job: assistant visitor experience manager
Job: assistant visitor experience manager
Organisation: The Design Museum
Postcode: W8 6AG
How to Apply
For more information on the job description and person specification, please follow the link: https://careers.designmuseum.org/vacancies
Please note, we can only accept applications made via our online recruitment portal - click link to be directed.
If you encounter any issues while attempting to upload your application form onto the online portal, please email [email protected] before the vacancy post closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).
- Contact name: the People Team
- Contact email: [email protected]
About The Design Museum
The Design Museum is a multifaceted museum, an ever-changing space for the public, industry and education to come together and explore new ideas. A registered charity, the museum's innovative exhibitions, partnerships, research and learning programmes evidence how design can enable this planet and its inhabitants to thrive. Our landmark building in Kensington is the centre of our national network and a global hub for the transformative potential of design.