Key Responsibilities:
Work alongside the Company Manager (CM) one day per week and cover their days off, overseeing daily cast operations, communications, schedules and timesheets. Manage staff welfare, performance, motivation and discipline, escalating concerns to the CM or General Manager (GM) as appropriate. Maintain regular communication with the CM, providing thorough handovers and updates on games, rehearsals and staffing matters.

Cover the full CM role during holidays, including producing weekly cast schedules and submitting payroll. Assist with organising rehearsals for new and existing Customer Hosts and test games for new staff. Provide emergency cover for the Stage Manager, maintain knowledge of all Assistant Stage Manager (ASM) tracks and respond to emergency staffing requirements, including illness.

Relationships:
Work closely with the Company Manager, Stage Management and Wardrobe teams to support daily operations across the games. Liaise with the GM on operational matters, Ticketing and Front of House (FoH) to ensure smooth gameplay, the Director of Venues on building and health and safety issues, and the Associate Director on creative and practical notes. Maintain effective communication with Customer Hosts and other relevant departments.

Health and Safety:
Actively promote the Company's health and safety standards and ensure compliance with policies, safe working practices and workplace-specific requirements. Ensure appropriate protective equipment is used, hazards and defects are reported, and accidents involving staff, customers or visitors are documented promptly in line with company procedures.

Attend mandatory fire and health & safety training and remain familiar with emergency procedures, including fire and bomb threats. Maintain a thorough understanding of departmental risk assessments and COSHH regulations, ensuring teams are appropriately trained, aware of their responsibilities and proactive in maintaining a safe working environment.