About the role

Ticketsolve provides ticketing and box office software to arts venues, theatres, museums and festivals across the UK and Ireland. Join our Revenue & Growth team and help existing customers get more from our platform, starting with Ticketsolve Pay, our built-in payment service, and Ticketsolve Protect, which provides booking protection for ticket bookers.

This isn't an account management or support role. Our Customer Success team looks after day-to-day customer relationships. Your job will be to contact venues, show them the savings and benefits, then manage the paperwork through to setup.

What you'll do

- Build your own pipeline of existing customers by phone and email, alongside referred leads
- Review venues' payment statements, calculate their existing costs and present quotes showcasing the savings offered by Ticketsolve Pay
- Use case studies and testimonials to show the extra income and reduced admin achieved through Ticketsolve Protect
- Manage verification checks and applications through to approval, following up until setup is complete
- Hand over to our Onboarding and Customer Success teams and track go-live dates
- Keep accurate records in HubSpot and work towards clear targets for each service

What we're looking for

- Highly organised, with a sharp eye for detail
- Persistent and comfortable following up more than once
- Confident talking to finance teams, box office staff and directors
- Experience working to targets in sales, account management, merchant services or similar
-A consultative approach rather than a hard sell
-Curious and keen to learn

You don't need to be a payments expert on day one, as we'll provide full training. Experience in payments or fintech, or an interest in the arts, culture and heritage sectors, is a bonus.